Gupshup Raises $60 Million to Expand Conversational AI Platform Across Emerging Markets

Gupshup, a platform for building and deploying industry-trained Conversational AI Agents, announced that it has raised over $60 million in a funding round combining equity and debt financing from Globespan Capital Partners and EvolutionX Debt Capital. Globepsan Capital Partners is a growth-stage venture capital firm, while EvolutionX Debt Capital is a debt financing platform for growth-stage companies.

The funding is said to be used for the expansion of its Conversational AI and messaging platform as well as to accelerate go-to-market execution across high-growth markets, including India, the Middle East, Latin America, and Africa. Funds will be strategically deployed to enhance sales velocity, product innovation, and deepen market presence across key verticals, globally.

“Gupshup has turned the vision of Conversational AI into an enterprise-scale reality. We’re proud to support their next phase of growth as they expand across emerging markets. With deep AI expertise, robust infrastructure, and relentless execution, Gupshup is redefining how businesses engage customers,” said Andy Goldfarb, Co-Founder and Managing Partner, Globespan Capital Partners. “From India to UAE, Saudi Arabia, and Brazil, Gupshup’s Conversation Cloud and AI Agents are transforming customer and employee interactions. As Meta’s Partner of the Year, they’re building the foundation for AI-powered messaging at scale.”

"Gupshup has been the market leader at every stage of industry evolution from basic messaging to conversational AI across text and voice, which has led to consistent revenue growth and margin expansion,” said Rahul Shah, Partner at EvolutionX Debt Capital. "Gupshup is well-poised to lead the AI transformation worldwide, and we are excited to work with them and support them in this journey. With this investment, we continue our strategy of investing in category-leading growth stage companies in Asia.”

"We're at an inflexion point where AI Agents are transitioning from experimental technology to business-critical infrastructure, leading to extraordinary global demand for our solutions. Businesses recognise that conversational AI is driving enormous competitive advantages through superior customer experiences. This funding positions us to capture that global opportunity," said Beerud Sheth, Founder and CEO, Gupshup.

The company aims to enable businesses to automate complex customer interactions while maintaining personalised, human-like conversations through solutions like Conversational AI Agents, Click to Chat Ads, AI Campaign CoPilot, Agent Assist, Personalise, and Campaign Manager.

Gupshup seeks to position itself as a comprehensive solution with advanced AI capabilities for businesses seeking to implement conversational engagement at scale.